So FINE
Silly UCSD. I don't owe anything to your library.
Here's my appeal, written in the midst of class:
"Before, when I received a courtesy notice for the three books I borrowed, there was a discrepancy between the email notice and the online account information. Megan initiated a claim for the book that I supposedly could not find. Before this process, I had all my books renewed. After corresponding back and forth with Megan, I finally found the book and emailed her back. I thought everything was taken care of, yet I was charged a fee (even though the book was found and returned before the due date) after sending an email to Megan to let her know I have the book. I just had all my books returned today.
Here's part of the email I received from Megan: 'During the search process, the item will remain checked out to your patron account. Because of this, you may receive additional overdue notices. Please be aware that if the item is found, it will be removed from your account immediately, along with any fees that might have accrued. If it is not found, you will be contacted directly by the Library Billing Unit regarding additional options.'
Thus, my account should be fee-free, since the book was found and returned before the due date."
After this appeal and another email, the lady said she'd take the fine off of my account. Mission possible!
Here's my appeal, written in the midst of class:
"Before, when I received a courtesy notice for the three books I borrowed, there was a discrepancy between the email notice and the online account information. Megan initiated a claim for the book that I supposedly could not find. Before this process, I had all my books renewed. After corresponding back and forth with Megan, I finally found the book and emailed her back. I thought everything was taken care of, yet I was charged a fee (even though the book was found and returned before the due date) after sending an email to Megan to let her know I have the book. I just had all my books returned today.
Here's part of the email I received from Megan: 'During the search process, the item will remain checked out to your patron account. Because of this, you may receive additional overdue notices. Please be aware that if the item is found, it will be removed from your account immediately, along with any fees that might have accrued. If it is not found, you will be contacted directly by the Library Billing Unit regarding additional options.'
Thus, my account should be fee-free, since the book was found and returned before the due date."
After this appeal and another email, the lady said she'd take the fine off of my account. Mission possible!
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